Thank you for purchasing kitchenware from our website. To protect consumer rights and ensure a transparent shopping experience, please carefully read the following refund and return policy before making a purchase.  

I. Clearance Sale Statement

Due to ongoing operating losses, we are currently conducting a clearance sale at prices below cost.

All items are being cleared at discounted prices; stock is limited and available only while supplies last. Despite the clearance nature of the sale, we will still process eligible return and refund requests in accordance with this policy.

II. Order Processing and Shipping Times

All orders are shipped from our U.S. warehouse.

Shipping standards are as follows:

Order processing time: Same-day processing
Estimated shipping time: 2 business days

Actual delivery times may be delayed due to weather, logistics carrier operations, or other force majeure events.

III. Return Request Period

Customers may request a return within:

30 days of receiving the merchandise.

In principle, return requests made after the 30-day period will not be accepted.

IV. Items Eligible for Return

Items submitted for return must meet the following conditions:

Unused;
Maintained in original condition;
Packaging intact;
Complete with all accessories, manuals, and free gifts (if applicable);
Suitable for resale.

Once eligibility is verified, the refund process will begin.

V. Situations Ineligible for Return

Refunds may not be granted in the following cases:

Item has been used or damaged;
Damage caused by human error;
Missing major components or packaging;
Exceeding the 30-day return period;
Items that are not defective but are unsuitable for resale.

VI. Shipping Damage or Incorrect Shipment

If you encounter the following situations:

Item damaged during shipping;
Received the wrong item;
Item has obvious quality defects;

Please submit a request as soon as possible after receipt.

Upon verification, we will arrange one of the following based on the specific circumstances:

Replacement;
Reshipment;
Full refund;
Partial refund.

VII. Refund Processing Time

Once the returned item is received and verified:

The refund will be processed within 3 business days.

The refund will be issued to the customer’s account via the original payment method. The actual time of receipt may vary depending on:

bank processing speeds;
credit card issuer review times;
third-party payment platform procedures;

VIII. Order Cancellation Policy
Cancellation Before Shipment

If an order has not yet entered the shipping process, the customer may request to cancel the order and receive a full refund.

Cancellation After Shipment

Once an order has been shipped, it will be handled according to the return process, and the relevant provisions of this refund policy will apply.

IX. Refund Methods

All refunds will be issued via the original payment method, including but not limited to:

credit cards;
debit cards;
PayPal;
other payment methods supported by the website.

We do not issue refunds in cash or via any method other than the original payment method.

X. Inventory and Clearance Item Information

As this is a clearance sale conducted at a loss:

product inventory is limited;
some items will not be restocked once sold out;
product prices may be adjusted based on inventory levels;

refunds for price differences due to subsequent price changes are not available for completed orders.

XI. Limitation of Liability

We assume no liability for additional compensation regarding delays, losses, or the inability to process refunds caused by:

force majeure events;
delays by logistics service providers;
incorrect delivery information provided by the customer;
processing delays by banks or payment institutions.